Q. What are the download limits?
Once you have access to the download page, you will only have 72 hours to initiate the download of your product(s), and are limited to a total number of 5 download attempts for each item.
Q. How do I get my download?
Access to the download page is provided upon receipt of payment via PayPal: account holders and credit card users are instantly redirected to a download page; eCheck users must wait for transfer of funds (3 to 5 business days) before being emailed the link to the download page (check your SPAM folder).
Q. How big are the files & how long will it take to download?
PDFs require about 25 MB of space, and can download quickly. The +150 B.A.R.T. Lecture Videos are grouped into 9 download items (avg 175 MB). When added together, the groups require about 1.7 GB of space, and may take some time to download, depending on your network speed.
Q. Can I download to my mobile device?
Files are not downloaded in native format so we recommend you download to a desktop or a laptop, and then transfer the files to your mobile device once you have unzipped them (see "Q. How do I open the download files?").
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Q. How do I open the download files?
PDFs and MP4s are downloaded to you in the compressed Zip format and require an app to unzip them. Macs and Windows machines come with software to open .zip files, and typically unzip them automatically once they have finished downloading. If that doesn't happen, just double-click the .zip file, and if it still doesn't open, you can get a free app at zipeg.com to unzip it.
Q. How do I view the content?
PDF documents require reader software, such as Adobe Acrobat [free] or Apple Preview [pre-installed with OSX], and videos require an MP4 player such as Windows Media Player [free, pre-installed with Windows], Apple Quicktime [free, pre-installed on Apple devices], or VLC Media Player [free, works on both Windows and Macs]. You will probably already have what you need installed, just double-click the file to open it.
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