Q. When will my package arrive?
A. All products are sold in electronic format to be downloaded by you, and we do not currently provide an online purchase method for physical versions of the books or lecture videos to be sent to you. Hard copies of the textbooks are available in your school bookstore, and when they have accompanying lecture videos, a disc is included.
Q. What are the download limits?
Once you have access to the download page, you will only have 72 hours to initiate the download of your product(s), and are limited to a total number of 5 download attempts for each item.
Q. How do I get my download?
Access to the download page is provided upon receipt of payment via PayPal: account holders and credit card users are instantly redirected to a download page; eCheck users must wait for transfer of funds (3 to 5 business days) before being emailed the link to the download page (check your SPAM folder). Emails are sent to the address provided at the time of purchase, or the address of the PayPal account used. If you paid using someones else's Paypal account, or using someone else's email address, they will get your download notification.
Q. I wasn't redirected to the download page and I didn't get an email. Now what?
Ordinarily, you should have been automatically sent to the download paid directly from PayPal, that is, if you did not use eCheck. If you did use eCheck, you will have to wait until the funds are transferred [3-5 business days] before the email is sent to you. Emails are sent from email@example.com, so check your spam folder for anything from "sales" or "firstname.lastname@example.org" with the subject line of "Purchase Confirmation".
Q. How big are the files & how long will it take to download?
PDFs require about 25 MB of space, and can download quickly. Lecture Videos can be from 150-200 GB and may take longer to download, depending on your network speed.
Q. Can I download to my mobile device?
Files are not downloaded in native format so we recommend you download to a desktop or a laptop, and then transfer the files to your mobile device once you have unzipped them (see "Q. How do I open the download files?").
Q. How do I open the download files?
PDFs and MP4s are downloaded to you in the compressed Zip format and require an app to unzip them. Macs and Windows machines come with software to open .zip files, and typically unzip them automatically once they have finished downloading. If that doesn't happen, just double-click the .zip file, and if it still doesn't open, you can get a free app at zipeg.com to unzip it.
Q. How do I view the content?
PDF documents require reader software, such as Adobe Acrobat [free] or Apple Preview [pre-installed with OSX]. Videos require an MP4 player such as Windows Media Player [free, pre-installed with Windows], Apple Quicktime [free, pre-installed on Apple devices], or VLC Media Player [free, works on both Windows and Macs]. You will probably already have what you need installed, so try double-clicking the file to open it before you resort to downloading one of the players mentioned here.